FAQ's

 

What types of products do you offer?

At Velourine Attire, we offer a curated selection of stylish women's apparel. Our collection features unique designs and quality craftsmanship, including our top-selling Night Woman Dress, perfect for making every evening special.

How can I place an order?

Placing an order is simple! Just browse our collection, select the items you love, choose your size, and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your purchase.

What is your return policy?

We want you to love your purchase! If something isn’t quite right, you can return items within 30 days of delivery, provided they are unworn, unwashed, and in their original packaging. Please note that we do not accept returns on lingerie, bodysuits, swimwear, or items marked as final sale.

How long does shipping take?

We process all orders within 1–2 business days. Delivery typically takes 2–5 business days, depending on your location. Once your order has shipped, you’ll receive a confirmation message with tracking details.

What should I do if my order is delayed?

While we strive for timely delivery, please understand that delays can occur due to courier companies, weather, or unforeseen circumstances. If you have concerns about your delivery, feel free to reach out to our customer care team for assistance.

Can I exchange an item?

If you need a different size or style, please contact us! We’ll be happy to help with an exchange if the item is available.

How can I contact customer support?

We’re here to help! You can reach us via email at support@velourineattire.com.com or call us at +17868872107. Our customer care team is ready to assist you with any questions or concerns.

Do you offer international shipping?

Currently, we focus on delivering within the United States. However, we are exploring options for international shipping in the future. Stay tuned for updates!